ORDER
When ordering over the Internet, a purchase agreement is concluded when you click "Send order" in the shopping cart. A preliminary order confirmation is then automatically sent to you via email (provided that you have provided the correct email address). You can then check what you have ordered from us. If something has gone wrong or if you want to change something, please contact us via email or telephone. You can also later go and see your order on our website. The link is available both in your preliminary order confirmation and in our main menu. Musikalen reserves the right to adjust prices at any time. In the event of a price increase after placing an order, we will contact you before delivery. You then have the right to cancel the purchase. And we reserve ourselves from typographical errors in prices and information on the products.
For bulky, heavy or unwieldy goods, the shipping cost may deviate from the regular shipping price. The same applies to deliveries to places with limited accessibility or higher transportation costs, for example islands such as Gotland or other sparsely populated areas. In these cases, we reserve the right to adjust the shipping cost afterwards. If an adjustment is required, we will always contact you for approval before the order is shipped.
WARRANTY / COMPLAINT
Of course, you have a warranty on all the products you buy from us. At least 1 year warranty on all products (consumables such as strings, drumsticks and batteries are covered by the manufacturer's warranty, which may be shorter than one year) and this applies to everyone, private individuals and companies. As a private individual, you are also covered by the Consumer Purchase Act, which means that you have a 3-year right of complaint for goods purchased after April 1, 2005.
Read more on the Swedish Consumer Agency's own website >>
If it turns out that you as a customer have invoked the warranty and the workshop determines that the fault is due to external damage and is not covered by the warranty, you as the customer are responsible for the repair cost. After approval of the cost proposal and repair, the product will be sent to your home, cash on delivery. If you choose not to repair the product, you will pay the examination cost. The authorized workshop is the one who decides whether it is a warranty repair or not. If you have invoked the warranty and it turns out that there is no fault, you will be charged the workshop's examination cost and shipping.
The musical is not liable for damage to property other than the delivered product. We are also not liable for damage caused to third parties due to a faulty product or other indirect and consequential damages.
RIGHT OF WITHDRAWAL (Only applies to purchases from our webshop)
As a private individual, you have 14 days to cancel your purchase from the day you received the goods. The goods must then be in an unchanged condition. Broken seals on software and sound cards, as well as all products that contain software, void the right of cancellation.
If you want to cancel the purchase of an item, you must first contact us to obtain a return number. It is the customer's responsibility to pay for the return shipping and to ensure that the item is returned to us in undamaged condition. Therefore, make sure that the item is packaged well. If something happens to the item even though it has been packaged in a satisfactory manner, Posten is liable for compensation. It is important to know that the return is not approved until we have checked the item. If the return is approved, the money will be refunded to your account shortly. If the return is not approved, the item will be returned and shipping will be charged. Items that are returned without the customer having contacted us for a return number will be returned to the customer and shipping will be charged.
Sound cards, computers, software and batteries cannot be returned to a substantially unchanged condition, therefore they are not covered by the right of withdrawal and cannot be returned.
The musical applies the Swedish Consumer Agency's guidelines and therefore follows the Distance Contracts Act and the Consumer Purchase Act as well as the Industry Rules for mail order.
Read more on the Swedish Consumer Agency's own website, click here >>
7. DELIVERY ERRORS
Should something go wrong with your delivery, such as the wrong item, wrong quantity or damaged item, please contact us via email or phone and we will rectify the error immediately. You have 3 business days, from the time the package is delivered, to report any errors in your delivery. Reports received later than 3 business days after the package is delivered will not be considered.
8. Underage?
If you are under 18 years of age, you must have a guardian's permission to order from us.
